Contact Us

Got a question about how sweeps coins work, spotted something that needs updating, or want to flag your own experience with a sweepstakes casino? This page explains the best way to reach us and what we can (and can't) help with.

How to reach us

The quickest way to get in touch is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can take a little longer during busy periods.

When you write in, it helps to include:

• Which page or operator your message relates to, if any
• The state you're playing from, since eligibility for sweepstakes casinos varies by state and changes over time
• Screenshots or specifics if you're reporting an error on the site

What we can help with

We're an independent site that compares sweepstakes and social casino platforms like the ones ranked on this page, including Crown Coins, SplashCoins and Casino.Click. Good reasons to contact us include:

• Pointing out outdated information, such as a welcome offer that's changed or a state eligibility list that's moved on
• Suggesting an operator or feature you think we should cover
• Sharing feedback on your own experience redeeming Sweepstakes Coins, verifying an account, or using a promotion
• General questions about how the sweepstakes model works, including the free Gold Coins mode and the no-purchase-necessary route

What we can't do

We're a comparison and information resource, not a casino operator, a payment processor, or a regulator. That means a few things sit outside what we can act on:

• We can't access, close, or make changes to your account with any operator listed on this site — that has to go through the operator's own support channel
• We can't process or expedite Sweepstakes Coins redemptions, refunds, or identity verification, since those are handled directly by each platform
• We can't give legal or tax advice on prize redemptions. Rules on whether a redemption is taxable depend on federal and state guidance, so we'd point you toward official sources or a tax professional rather than answer that ourselves
• We can't confirm whether a specific operator is legal to use from your exact address. Availability varies by state, operators set their own excluded-state lists, and laws in this space change often — always check the operator's current terms before signing up

If you're dealing with an account issue, a stuck redemption, or a billing question, contact the operator directly through the support channel listed on their own site. For general background on how these platforms operate, our About Us page explains our approach, and our Responsible Gambling page has resources if you or someone you know needs support around play habits.

Corrections and accuracy

We try to keep welcome offers, editorial ratings, and state-eligibility notes current as of 2026, but operators change their promotions and terms without much notice. If you notice a mismatch between what's listed here and what an operator currently shows, email us with the details and we'll look into it. This applies to any of the platforms compared on this page, from higher-ranked names like Free Spins and Lucky.me down to newer entries such as McLuck or Dorados.

For our full terms of use, including how we handle content and recommendations, see our Terms and Conditions.

Before you write in

A quick self-check can save you time:

1. Account or redemption problem: contact the operator's own support team first, since we don't have access to individual accounts
2. Question about eligibility in your state: check the operator's current terms page, as excluded-state lists are set by each platform and can change
3. Feedback, a correction, or a general question about how sweepstakes casinos work: email us at [email protected] and we'll take it from there

Whatever the reason, we'd rather hear from you than have inaccurate information sitting on the site, so don't hesitate to reach out.